30-Day Return Policy And Process

• Within 30 days of receipt of your order, you may return any item (excluding bands, latex, and band sets) in new condition, along with its original packaging and any accessories.
• We do not accept returns on items purchased from Amazon. 
  Amazon returns must be made through Amazon.
• Slingshots that have received a fork-hit will NOT be accepted.
• A 15% restocking fee will be applied to any return with opened or damaged packaging.
• Under the following circumstances, the restocking fee will not apply:
• Item not as described
• Received the wrong item
• Item defective
• We do not accept returns on used bands, used latex, or used band sets. If you need to exchange an unused latex item, please fill out a return request form:  kimanhn02496@gmail.com/pages/returns. If approved, a refund will be given in the form of a gift card.
• We do not refund any shipping charges or provide prepaid return shipping labels.
  
• Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a refund. Items damaged from user abuse or mistakes or noticeably used products are not covered by our 30-day money-back guarantee.
• All exchanges and refunds will be processed within 2 weeks from the moment we receive all item(s) back.
  
• Request a return authorization at  kimanhn02496@gmail.com/pages/returns . Any items that are returned to us without a return authorization will not receive a refund.
• Please ensure your parcel and select a shipping service that provides for door to door tracking. SimpleShot will not be held liable for returns lost in transit.
• Pack the return securely, and send it to the following address:

EU Right of Withdrawal (customers in the European Union)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you, or a third party you nominate, take physical possession of the goods. For an order of multiple goods delivered separately, it runs from the day you receive the last item.

To exercise this right, you must inform us of your decision to withdraw by a clear statement. You may email us at kimanhn02496@gmail.com, or use the chat. To meet the deadline, it is enough to send your communication before the 14-day period expires.

Effects of withdrawal: We will reimburse all payments received from you, including the cost of standard delivery (except any extra cost arising from your choice of a delivery method other than our cheapest standard option), without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same payment method you used for the original transaction. We may withhold reimbursement until we receive the goods back or you supply proof that you have sent them, whichever is earliest.

Returning the goods: You must send the goods back to SimpleShot Returns, 2000 Riverside Dr., Unit 10, Woodfin, NC 28804, USA, without undue delay and no later than 14 days from the day you notify us. You will bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.